Help & support
Whatever you are stuck on, start here.
The four things people do first, the three questions they ask most, and a real address for everything else.
Getting going
Four steps, in order.
Each one depends on the one before it. If a screen is not showing what you expect, the answer is usually a step that has not been completed yet.
- Step 01
Set up your company
Sign in, name a workspace and add your website. Sivlo prepares a company profile and a market from it; you confirm both before any measurement runs, because everything downstream is built on them.
- Step 02
Read a single answer
Open AI Searches to see the question exactly as it was asked, the answer that came back, and the sources cited. Competitors shows who was recommended in those same answers.
- Step 03
Choose what to change
Recommendations connect an observed gap to a practical change, each with the evidence that produced it and a brief your team can implement. Open one before you commit to it.
- Step 04
Follow what happened
Your overview shows when measurement last ran and what is scheduled. History only reports movement once two measurements are comparable, and says so when they are not.
Asked most often
Three that come up every week.
All three are the product behaving as designed rather than failing, which is why the answer is a definition rather than a fix.
- My number moved but nothing is flagged
- Movement inside the estimated noise band is not reported as a change. The threshold and the sample size are both on the history panel.
- Monitoring says it is paused
- Measurement waits until the company and market review is complete, and stops if a subscription lapses. The overview names which one applies.
- An engine is missing from a result
- A failed provider call is recorded as an operational miss, not as an absence. It is excluded from the denominator rather than counted against you.
Talk to a person
We answer our own support mail.
There is no ticket queue and no bot in front of it. Tell us which page you were using, what you expected and what happened, and you will get an answer from someone who can read the measurement behind it.